All Torres Novas products are manufactured in Portugal, by partners with decades of partnership with Torres Novas, and who combine tradition with the most modern confection techniques.

Torres Novas products are manufactured under OEKO-TEX® certification. This certification guarantees that hazardous chemicals are not used at any stage of the textile production process.

Our products are therefore extensively tested throughout the production chain to ensure that cotton is not treated with harmful chemicals such as pesticides or lead.

No. It is perfectly normal for terry cloth towels and other good quality terry cloth products to shed during their first few uses.

This is due to the use of low-twist yarns, which provide great softness. Dark coloured towels (petroleum blue, cobalt blue, cardinal red, peony pink, brownie, dark olive, blue flag, orange red, red, olive drab, black, blue France, dove, tangerine, and saffron yellow) shed a little more in the first few washes and take longer to stabilize.

Therefore, we recommend machine washing them at least three times in cold water before first using them to stabilize shedding.

It is normal for there to be a slight shrinkage with the first few washes. This is because we only use 100% natural fibers and the production process does not include chemical agents such as formaldehyde, used to pre-shrink articles industrially, thus minimizing any environmental impact and guaranteeing the towels’ quality. If the recommended care instructions are followed, shrinkage is limited to 10%.

Yes, since only cotton is used in their manufacturing, Torres Novas products do not pose any risk for people with atopic skin. Products are not a risk for people with asthma either, as shedding will be minimal after the first few washes.

We look forward to introducing our (super fast!) embroidery service at check-out to the UK very soon. At the moment, we only offer this service upon request. If you wish to embroider your towels or robes, please drop us an e-mail at info@torresnovas.co.uk. Please keep in mind this might take up to a month.

If you need specific information about any of the Torres Novas products, get in touch with us via info@torresnovas.co.uk or call us on +44 (0) 7441340544.

We recommend machine washing with cold water, although it is safe to use water up to 40ºC. Only wash with same-color terry cloth products and without fabric softener. Using fabric softener makes towels less absorbent, so this should be avoided as much as possible. If you have accidentally used fabric softener, don't worry. You can still use your towels, and their full absorption capacities will be regained during their next wash cycle.

For maximum softness, Torres Novas towels can be thrown in the dryer at low to moderate temperatures. If you use a traditional clothesline, avoid direct exposure to the sun and remove towels before they’re fully dry to prevent them from getting too hard. If they become hard, do not worry, they will recover their softness after a few uses.

Torres Novas towels are built to last several years with adequate use and following of care instructions. They should only need replacement once you feel they have lost their natural softness and absorption.

We advise hanging them on a towel rack or hanger immediately after using them. This is important to avoid the development of moisture and bad smells.

Torres Novas towels should be kept in a cool and dry place. Avoid damp areas.

Yes. Contact us by email at info@torresnovas.co.uk or call us +44 (0) 7441340544.

In your client area you can follow your shipment’s status. You will also receive an email notification once your order is shipped.

Yes. You can see, feel and buy Torres Novas products at any of our stockists – find the list here. You can also purchase them online on our website. If, for any reason, you are not satisfied, you have 30 days to return them, provided they are in their original condition, and not embroidered.

Torres Novas products are sold by stockists around the world. You can find the list here. But we're always looking for partner stores in the UK, so if you're interested in collaborating with us you can contact us on +44 (0) 7441345400 and at sales@torresnovas.co.uk

Yes, you have 30 days to return products if you are not satisfied. Please note that we accept returns for products that are in their original condition, have not been washed or used, and are not embroidered.

We accept payments via Paypal, Credit or debit cards (Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay), Google Pay and Apple Pay.

All shipments are made via by DPD or EVRi and delivered within 48 business hours.

Shipping is free on orders above £30.

As soon as the order is shipped, you will receive an email with your tracking number.

The processing of a return can take up to 15 days after arrival at our warehouse.

Gift cards cannot be returned.

We have special conditions for partner decorators who
use our products in their projects. Kindly contact us at sales@torresnovas.co.uk
or call us on +44 (0) 7441345400

Yes, we have special conditions as well as specific items for the hotel industry. For more information contact us at sales@torresnovas.co.uk or call us on +44 (0) 7441345400